49bat Privacy Policy — Our commitment to keeping your information safe

1 What information we collect

We collect certain personal information when you create an account and use our services on 49bat. This is done to deliver the best possible experience and to keep your account secure. 49bat collects only what is necessary — nothing more.

The following types of information may be collected:

• Identity Information: Full name, date of birth, National ID number or passport number.
• Contact Information: Mobile number, email address, and current residential address.
• Financial information: Payment method type (bKash/Nagad/Rocket), transaction history.
• Technical Information: IP address, browser information, device type, and operating system.
• Usage Information: Gaming history, bet records, login times, and session data.
• KYC documents: Photos and documents submitted for identity verification.

2 How Collected Information Is Used

49bat uses your information only for specific, transparent purposes. We never use your data for anything unrelated to the services you use.

3 Cookies and tracking technologies

The 49bat website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: Stores your login session, security tokens, and language preferences. The site cannot function properly without these.
• Analytics Cookies: Collects data on which pages are visited most and how long users spend on them, helping us improve the site.
• Functional cookies: Remembers your preferences and personalizes your experience.

4 Data Sharing & Disclosure

49bat does not sell your personal information to third parties. However, data may be shared in the following specific circumstances:

• Payment Provider: Only the information required to process transactions is shared with payment processors such as bKash, Nagad, and Rocket.
• Legal authorities: Information may be shared with the relevant authorities in response to court orders, government investigations, or legal requirements.
• Fraud Prevention: Relevant information may be shared with regulatory authorities in cases of suspected money laundering or fraud.
• Technology Service Provider: Limited data is shared with trusted partners who assist with hosting, security, or analytics services — all of whom are bound by 49bat's privacy policy.

5 Data Protection Methods

49bat protects your information using international-standard security practices. Our security systems are continuously updated to keep your data safe.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-Factor Authentication (2FA) option.
• Server protection via firewall and intrusion detection systems.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized team members can view your data.
• Automatic account lock on suspicious login attempts.

6 How Long We Retain Your Data

49bat retains your data only for as long as necessary. All information is stored while your account remains active. After account closure, certain data may be retained for a defined period to meet legal obligations.

• Account information: Up to 5 years after account closure (as required by legal obligations).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• Cookie and session data: After session ends or up to 1 year, whichever comes first.
• Support Conversations: Up to 2 years after last contact.
• Marketing Information: Deleted immediately upon opt-out.

7 Your privacy rights

As a 49bat user, you have clear rights over your own data. To exercise these rights, contact our support team at any time.

• Right to Access: You have the right to know what information 49bat holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request the deletion of your data.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.
• Marketing Opt-Out: You may opt out of promotional communications at any time.

8 Protection of Minors

49bat's services are strictly for users aged 18 and above. We do not knowingly collect information from minors. This is a critical part of 49bat's Privacy Policy.

• Account registration is prohibited for users under 18 years of age.
• Age is verified at the time of registration.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• If parents have any concerns, they can contact our support team.

9 Third-Party Services & Links

49bat's platform uses certain third-party services and technologies to support its operations. These service providers are bound by data processing agreements with 49bat.

• Cloud hosting provider: For server management and data storage.
• Payment Gateway: For processing transactions.
• Analytics Tools: For monitoring website performance.
• Customer Support Software: For managing support tickets and chat.

These third-party service providers operate under their own privacy policies. 49bat ensures they use your data solely for the purposes defined in our agreements with them.

10 Privacy Policy updates

49bat reserves the right to update this Privacy Policy at any time. Changes take effect as soon as the revised policy is published on this page. Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.

• You may be notified of significant changes via email or SMS.
• Continued use of 49bat after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.
• Check this page regularly to stay informed about any updates.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, the 49bat support team is always ready to help. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Support Hours: 24 Hours / 7 Days
• Service Language: Bengali & English
• Response Time: Typically within 24–48 hours